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Why Request Tracker?

Free & Open Source

RT is open source - no licensing costs, no per-user fees. Compared to commercial systems, only infrastructure and operating costs apply.

Unlimited Extensibility

Open architecture with hundreds of available extensions. Other systems limit customizations to predefined configuration options.

AI - Secure & Internal

AI functions run entirely within the company. Company data is NOT used for training external AI models - unlike many cloud systems.

Data Sovereignty

Full control over all data and infrastructure. No dependency on external clouds or unclear data processing policies.

Flexible Workflows

Arbitrary lifecycles, SLAs and automations at no extra cost. Processes adapt to the company - not the other way around.

No Vendor Lock-in

Open source, open standards, own infrastructure. No dependency risk from forced upgrades or price increases.

Custom Fields Without Limits

Unlimited custom fields of any type - free and without restrictions. Other systems limit the number or charge extra for advanced field types.

Email-Native & Multilingual

RT was built from the ground up for email - threading, reply handling and ticket creation directly from the mailbox. Full I18N support for international teams in any number of languages.

System Information

Since 1999, Request Tracker has been the market leader for open ticket and workflow systems. This installation has already processed 117.459 tickets with 1.282.748 transactions - and manages 0 assets and 0 articles for 374.910 users in 33 queues.

7 Priv. Users
374.903 Unpriv. Users
17 Groups
33 Queues
117.459 Tickets
1.282.748 Transactions
0 Assets
0 Articles

Statistics updated twice daily. Last update: 26.09.2026 18:00

RT

Request Tracker

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Support requests organized, managed and processed efficiently.

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